Course

ServiceNow Business Analyst

Bridge the gap between business and the platform

Learn how to gather requirements, map business processes and turn them into ServiceNow solutions. Ideal for professionals who want a functional (non-coding) ServiceNow career.

⏱ 5-6 weeks📘 No coding required
Book a Free Demo

🎉 New online batch starts 25 July 2026 · Mon-Fri · 7:30-9:00 PM IST · reserve a seat

🎉 New weekend batch starts 25 August 2026 · Sat-Sun · 10:00 AM-1:00 PM IST · reserve a seat

Who this course is for

  • ✓Business analysts moving into the ServiceNow ecosystem
  • ✓Process consultants and project coordinators
  • ✓Non-technical professionals entering IT

What you'll learn

  • ✓Gather and document requirements for ServiceNow projects
  • ✓Map ITSM processes to platform capabilities
  • ✓Write user stories and manage stakeholder demos
  • ✓Work confidently alongside developers and admins

Syllabus

01The BA Role in ServiceNow Projects

  • •ServiceNow project lifecycle and roles
  • •Agile & scrum in ServiceNow implementations
  • •Where the BA fits: from demand to go-live

02Platform Knowledge for BAs

  • •Platform navigation and core applications
  • •ITSM processes: Incident, Problem, Change, Request
  • •Reporting, dashboards and Performance Analytics basics

03Requirements Engineering

  • •Requirement gathering techniques and workshops
  • •Writing user stories and acceptance criteria
  • •Process mapping and gap analysis

04Delivery & Communication

  • •UAT planning and test scenarios
  • •Stakeholder demos and sign-offs
  • •Documentation, training and handover

Ready to start?

Join a free demo class and see how we teach before you enrol.

Book a Free Demo