Course

ServiceNow Administration

The foundation of every ServiceNow career

Learn to configure and manage the ServiceNow platform end to end: users, forms, workflows, catalogs and data. This course prepares you for the Certified System Administrator (CSA) exam and for your first ServiceNow role.

⏱ 6-8 weeks📘 Beginner friendly
Book a Free Demo

🎉 New online batch starts 25 July 2026 · Mon-Fri · 7:30-9:00 PM IST · reserve a seat

🎉 New weekend batch starts 25 August 2026 · Sat-Sun · 10:00 AM-1:00 PM IST · reserve a seat

Who this course is for

  • ✓Freshers starting an IT career
  • ✓IT support / helpdesk professionals moving to ServiceNow
  • ✓Anyone preparing for the CSA certification

What you'll learn

  • ✓Navigate and configure the ServiceNow platform confidently
  • ✓Build forms, lists, workflows and service catalogs
  • ✓Manage users, groups, roles and access control
  • ✓Be prepared for the ServiceNow CSA certification exam

Syllabus

01Platform Foundations

  • •ServiceNow overview & cloud basics
  • •Navigation, lists, forms and filters
  • •Tables, fields and the data model

02User Administration

  • •Users, groups and roles
  • •Access Control Lists (ACLs)
  • •Notifications and email configuration

03Configuration & Automation

  • •Form & list configuration, UI policies
  • •Business rules and client scripts (no-code first)
  • •Flow Designer basics and approvals

04Service Catalog & ITSM

  • •Catalog items, record producers and order guides
  • •Incident, Problem and Change basics
  • •SLAs, reports and dashboards

05CSA Exam Preparation

  • •Import sets and data loading
  • •Update sets and instance migration
  • •Mock tests and exam strategy

Ready to start?

Join a free demo class and see how we teach before you enrol.

Book a Free Demo